# Frequently Asked Questions
### Shipping & Fulfillment
#### How long will it take to get my order?
Every item on our store is custom-made to order.
* **Fulfillment:** It takes 2–5 business days to print and pack your items.
* **Shipping:** Standard shipping takes an additional 3–6 business days depending on your location.
* **Total Time:** You can generally expect your package in 5–11 business days.
#### I ordered multiple items, but only received one. Where is the rest?
Because we work with different specialized printing facilities across the country, items in a single order are often printed and shipped from separate locations. Do not worry—the rest of your order is safely on its way! You will receive a unique tracking number for every individual package that ships.
#### Can I track my order?
Yes! As soon as a printing facility fulfills your item, an automated tracking email will be sent to the email address you used at checkout. Please note it may take 24–48 hours for the tracking link to update.
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### Cancellations & Address Changes
#### Can I change my shipping address or cancel my order?
We use automated print-on-demand fulfillment systems to get your items to you as fast as possible. Because of this, **we can only accept cancellations or address modifications within 1 hour of order placement.**
Please contact us immediately via chat or email with your Order Number and the correct details. After 1 hour, your order is locked into production and cannot be modified.
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### Returns, Exchanges, & Sizing
#### What is your return policy?
Because every item is custom-printed just for you when you order, **we do not accept returns or exchanges for buyer's remorse or incorrect size selection.** Please review our sizing charts carefully before purchasing.
#### What if my item arrives damaged or defective?
We stand by our quality! If you receive a damaged item, a misprinted design, or the wrong size/color entirely, we will gladly send a free replacement.
* Please contact us within **14 days** of delivery.
* Include your **Order Number**.
* Attach a **clear photo** showing the defect or damage.
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### Product Care & Quality
#### My shirt has a slight vinegary smell / a faint white residue. Is this normal?
Yes, this is completely normal and safe! Our printing partners use a special fixation agent during the Direct-to-Garment (DTG) printing process to bond the ink to the fabric. This smell and any minor residue will completely disappear after the very first wash.
#### How should I wash my custom apparel?
To extend the life of your custom print, we highly recommend:
* Machine wash **cold, inside-out**, on a gentle cycle.
* Use mild detergent and wash with similar colors.
* Tumble dry on **low** or hang-dry for the best longevity.
* Do not iron directly on the printed design.
Find answers to common questions and our products.