Shipping policy

Shipping Policy
Thank you for shopping with us! Because our products are custom-printed on demand across a network of specialized fulfillment centers, our shipping process works a little differently than traditional online stores. Please review our shipping guidelines below.
⚙️ 1. Order Processing & Fulfillment (Production Time)
Every single item on our store is made to order. This means when you place an order, we don't pull it off a shelf—we print, cut, or sew it specifically for you.
  • Standard Fulfillment Time: It typically takes 2 to 5 business days to create and package your items before they ship.
  • Peak Seasons: During high-volume holidays (such as November and December), production times may extend to 5 to 7 business days.
  • Note: Production time is completely separate from shipping transit time.
📦 2. Split Shipments (Multiple Packages)
We partner with multiple print networks (including Printful and Printify) to bring you the highest quality products. Because different items are fulfilled at different specialized facilities, your order may arrive in multiple packages at different times.
If you receive a package that only contains part of your order, please do not worry. The remaining items are shipping separately from other fulfillment centers, and you will receive separate tracking links for them.
🚚 3. Shipping Rates & Delivery Estimates
Once your order has finished production, it is handed over to a shipping carrier (such as USPS, DHL, FedEx, or local postal services).
Estimated shipping transit times depend on your location:
  • United States: 3 to 6 business days
  • Canada & UK: 5 to 12 business days
  • International / Rest of World: 10 to 20 business days
Please note that these are estimates. Exact delivery dates cannot be guaranteed due to potential carrier delays, weather, or customs clearance.
📍 4. Tracking Your Order
As soon as your items ship, our automated Shopify system will send you a Shipping Confirmation Email containing a tracking number and link.
  • If your order is split into multiple packages, you will receive a unique tracking link for each package.
  • It can take 24 to 48 hours for the carrier to update the tracking status after the label is generated.
🛑 5. Address Policy & Unclaimed Packages
It is the customer's responsibility to provide a correct, complete, and safe shipping address at checkout.
  • Incorrect Addresses: If a package is returned to our printing partner's facility because of an incorrect or insufficient address provided by the customer, you will be responsible for the reshipment cost to mail it again.
  • Unclaimed Shipments: If a package is returned because it was unclaimed at a local post office or customs office, no refunds will be issued.
🌍 6. International Customs, Duties, and Taxes
For international shipments outside the United States, your package may be subject to import duties, customs taxes, or VAT levied by your country’s government.
  • These additional fees are entirely the responsibility of the buyer.
  • We do not collect these fees at checkout, nor can we predict what they will be. Customs policies vary drastically by country.
📩 Questions?
If you have any questions about your shipment, please contact us at ht-dt365@protonmail.com with your order number.